What Boston Homeowners Say About Level Two Chimney Boston
Reviews matter because a chimney is one of the few systems in a Boston house you can’t easily inspect yourself. You can’t see the flue liner from the hearth, and you can’t judge creosote class by looking up the damper. Our customers write about what they actually received: a written price before the first tool came off the truck, a camera scan they watched in real time, and a photo record they kept afterward. That’s the standard we’ve held since 2009, and these reviews reflect it.
Recent Reviews
“They ran the camera down the flue and showed me exactly where the liner was pitted near the smoke chamber. Nothing was recommended that I couldn’t see for myself on the screen. The sweep was done the same visit, and the written report listed the creosote class, the liner condition, and what could wait.”
Paige H., South Boston
“We’d been told by another company we needed a full liner replacement. Level Two came out, did the Level 2 camera scan, and said the liner had surface spalling but no through-wall cracks. They gave me a written scope saying a sweep and crown seal were enough right now. That honesty is why I’ll keep calling them.”
Tracy S., Dorchester
“The price was written down before they touched anything. No surprises, no upsell after the fact. The tech pointed out a hairline crack in the crown and explained what it meant in plain terms, then fixed it the same afternoon. I got photos of everything, including the before and after.”
Sana S., Jamaica Plain
“Our flue had Class III creosote, the kind that looks like tar and glazes over. They showed me the camera footage before and after the sweep. The difference was obvious. The written report documented the creosote class, the flue dimensions, and the smoke chamber condition. Exactly what I wanted in a chimney company.”
Paul H., Roslindale
“We bought a 1900s rowhouse and had no idea what was in the chimney. The Level 2 inspection found an old bird’s nest sitting on the smoke shelf and a cracked tile liner section. They wrote up the scope, gave me a price, and the repair was scheduled without pressure. I kept the photo record for our house file.”
Paige H., Charlestown
“They came to sweep before burning season and found the cap was rusted through at the base. The tech showed me the corrosion on camera, quoted a replacement in writing, and had it installed the next week. No drama, no scare talk about chimney fires, just the facts and a fair price.”
Tracy S., West Roxbury
Why Customers Trust Us
Every review above mentions the same things: a written price before work starts, a camera scan the homeowner watched, and documentation they kept. That’s not by accident. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before anyone starts work. Clause 4 requires a documented photo record on every visit, a practice running continuously since 2009 and covering more than 38,000 inspections and cleanings. Our technicians are background-checked and uniformed, and every page carries the license information. Materials come from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, sourced through Haven’s buying network to keep customer prices honest. And if something isn’t done right, the 365-Day Done Right Promise means we make it right. We also offer a free second opinion on any competitor’s written estimate. When you’re ready for a straight answer about your chimney, call Corrine Halstead and the team at (857) 567-8887. A live person answers, 24/7.
Written by Corrine Halstead, Owner at Level Two Chimney Boston, serving Boston since 2009.