Our Guarantee & Warranty - Level Two Chimney Boston

The Level Two Chimney Boston Guarantee

When we leave your home, you get a chimney that’s clean, inspected, and documented, and a written promise that if anything isn’t done right, we make it right. That promise carries a full 365 days from the date of service and applies to every sweep, repair, liner installation, and rebuild we perform in Boston. It isn’t a marketing line. It’s stamped on the paperwork you keep, and it’s tied to a photo record showing exactly what we found and what we did. If a problem traces back to our work within that year, you call (857) 567-8887, and we return on our schedule and our dime to fix it.

Call (857) 567-8887

What’s Covered

• Workmanship on every job. If a repair, cap, crown, or liner we installed fails due to how we installed it, we correct it under the 365-Day Done Right Promise at no charge to you.
• Parts handling and sourcing. We use materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network specifically to keep customer prices honest, and we stand behind the components we put in.
• Cleanup and respect for your home. We leave the hearth, floor, and work area the way we found them. If we miss something, call us, and we’ll come back and make it right.
• Written pricing before work starts. Under Clause 1 of the Haven Standard, the price, the scope, and the warranty are delivered in writing before anyone opens a tool bag. No verbal estimates. No after-the-fact add-ons. No surprises at the door.
• Documented proof of the work. Under Clause 4 of the Haven Standard, every visit includes a photo record and a camera-scan inspection report. You keep the documentation. It’s yours, not ours.
• On-time, verified crews. Our technicians are background-checked and uniformed. License information is displayed on every page and every invoice. You’ll know who’s coming before they arrive.
• Free second opinions on written estimates. If another Boston chimney company gives you a written quote, bring it to us. We’ll review it honestly, line by line, at no charge, and tell you whether their work is necessary, sufficient, or priced fairly. Clause 5 of the Haven Standard.

Our Satisfaction Promise

If you’re not satisfied with the work we performed, here’s the process, and it’s straightforward. Step one: call (857) 567-8887 and tell us what’s wrong. A live person answers, 24/7, not a voicemail or a web form. Step two: we send a technician back to your home, at no cost, to assess the issue against the written scope and the photo record from the original visit. Step three: if the problem falls within the workmanship window, we fix it. We don’t argue about it, we don’t nickel-and-dime you on the return visit, and we don’t hide behind a warranty clause written in fine print that no homeowner could reasonably parse. The 365-Day Done Right Promise means the burden of perfection is on us, not on you. If it’s not done right, we make it right. That’s the entire sentence, and it’s the sentence we’ve stood behind since our first chimney in Boston in 2009.

Before

After

Licensed & Insured Backing

Paperwork matters only if the company behind it is real, reachable, and financially accountable. Level Two Chimney Boston is licensed and insured, and our license information is displayed on every page of this site and on every invoice we leave behind. That means if something goes wrong beyond our workmanship, there’s a documented trail and a real business standing behind the name, not a guy in a truck who answers only when it’s convenient. Corrine Halstead owns and operates this company. She’s reachable, the company is reachable, and the licensing and insurance are in place before the first inspection. That’s the quiet foundation under the 365-Day Done Right Promise, and it’s why we’ve inspected and cleaned 38,000-plus chimneys since 2009, every one with a written price before work started and a documented record when it was done.

What the Guarantee Doesn’t Cover

We’re precise about this because precision is the point. The 365-Day Done Right Promise covers our workmanship and the components we install. It does not cover pre-existing structural problems we documented and explained before work began, customer misuse, chimney fires unrelated to our work, or damage from events outside our control like severe storms, earthquakes, or foundation settlement. If you ever want to know whether something is covered, call (857) 567-8887 and ask. A live person answers. You’ll get a straight answer, in writing if you want it.

Why We Put This in Writing

Most chimney companies in Boston promise quality verbally and deliver nothing in writing. That’s the entire reason the Haven Standard exists. Clause 1 requires a written price, written scope, and written warranty before work begins. Clause 4 requires a documented photo record on every visit. Clause 5 requires a free second opinion on any competitor’s written estimate. These aren’t marketing bullet points. They’re the operating rules Corrine Halstead has applied to every job since founding the company, and they’re standard on every invoice that leaves our hands. When you hire us, you’re not hiring a vague assurance. You’re hiring a contract with specific clauses, a named owner, and a documented record. That’s the difference between a guarantee that lives in a brochure and a guarantee that lives in your file folder.

Questions Homeowners Ask About Our Guarantee

Does the guarantee cost extra?

No. The 365-Day Done Right Promise is included on every job at no additional charge. It’s not a warranty upsell. It’s the way we’ve operated since 2009.

How do I make a claim under the guarantee?

Call (857) 567-8887 and tell the live person what’s wrong. We’ll pull your file, review the photo record from the original visit, and schedule a return trip. No claim forms, no waiting periods, no insurance adjusters between you and a fix.

Does the guarantee apply to parts you didn’t manufacture?

Yes. We stand behind the materials we install, sourced through our network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a component fails due to a manufacturing defect, we replace it under the promise and handle the supplier claim ourselves.

What if I hire another company that damages something, then call you?

We’ll fix it, but it’s outside the 365-Day Done Right Promise because the work wasn’t ours. We’ll give you a written price before any work begins, and we’ll document everything. That’s Clause 1, always.

Do you offer a guarantee on chimney rebuilds?

Yes. The same 365-Day Done Right Promise applies to full rebuilds, liner installations, and masonry work as to a standard cleaning. If our workmanship fails within the year, we return and correct it at no charge. For a complete rebuild in Boston, where freeze-thaw cycles stress masonry every winter, that written promise is the only thing standing between you and a very expensive redo.

Written by Corrine Halstead, Owner at Level Two Chimney Boston, serving Boston since 2009.